FAQs

We accept secure payments through Montonio, including card payments (Visa, Mastercard) and Baltic bank links (Estonia, Latvia and Lithuania). All payments are processed securely we never see or store your card details.

As a consumer you have a 14-day right of withdrawal on unused products. Please note many of our products are hygiene-sealed: once the seal is opened, the product can no longer be returned unless it's faulty. Full details are on our Return & Refund Policy page.

Contact us at info@nutrivet.ee as soon as possible. If your order hasn't been dispatched yet, we'll change or cancel it. Once goods are delivered, your 14-day right of withdrawal still applies.

Our products are intended to support the care and wellbeing of your animal and are not a substitute for veterinary diagnosis or treatment. Always follow the instructions on the product, and consult your veterinarian about your animal's health especially for any ongoing or serious condition.

Inspect your order on arrival. If anything is defective, damaged or incorrect, email info@nutrivet.ee with photos and we'll put it right. Under Estonian law you also have a 2-year right to goods that conform to the contract.

Right now we ship across Estonia, Latvia and Lithuania and we're expanding across Europe soon. Orders are dispatched within 1–2 business days and typically arrive within 1–5 business days in the Baltics.

Every order comes with a tracking number, sent to you by email once it ships. If you don't receive it, contact info@nutrivet.ee and we'll help.